Cancellation & Refund Policy

Last updated: July 31 2024

Introduction

At Carrebag, we strive to provide our customers with the best possible service. This Cancellation & Refund Policy outlines the circumstances under which cancellations and refunds may be issued for orders placed through our platform.

Order Cancellation

2.1 Cancellation by Customer

– Before Order Confirmation: Customers can cancel their order at any time before it is confirmed by the restaurant without any charges.

– After Order Confirmation: Once an order has been confirmed by the restaurant, cancellations are not permitted.

2.2 Cancellation by Carrebag or Restaurant

– Unavailable Items: If any item(s) in your order is unavailable, Carrebag or the restaurant may cancel the order. Customers will be notified, and a full refund will be issued.

– Operational Issues: In rare cases, such as technical issues, severe weather conditions, or other unforeseen circumstances, Carrebag or the restaurant may need to cancel an order. In such cases, a full refund will be issued.

Refund Policy

3.1 Eligibility for Refunds

– Incorrect Orders: If you receive an order that is significantly different from what you ordered (e.g., wrong items, missing items), you may be eligible for a refund or replacement. Please contact our customer support within 24 hours of receiving the order.

– Quality Issues: If there are quality issues with the food or beverage received (e.g., spoiled, undercooked), you may be eligible for a refund. Please provide photographic evidence and contact our customer support within 24 hours of receiving the order.

3.2 Non-Eligibility for Refunds

– Change of Mind: Orders cannot be refunded or exchanged due to a change of mind.

– Partial Consumption: If a significant portion of the order has been consumed, refunds will not be issued based on dissatisfaction.

Refund Process

4.1 Requesting a Refund

– Contact Support: To request a refund, please contact our customer support team via the “Contact Us” link on our homepage or email us at mail ID given below within 24 hours of receiving your order.

– Provide Details: Include your order number, a description of the issue, and any relevant photographic evidence.

4.2 Processing Refunds

– Review Period: Our team will review your refund request and notify you of the outcome within 48 hours.

– Refund Method: Approved refunds will be processed to the original payment method used during the order or wallet balance or coupons of the same value. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Changes to this Policy

Carrebag reserves the right to amend or update this Cancellation & Refund Policy at any time. Changes will be posted on our website with the updated date. It is the customer’s responsibility to review this policy periodically.

Thank you for choosing Carrebag. We appreciate your business and look forward to serving you again.