Shipping & Delivery Policy

Last updated: July 31st 2024

Introduction

At Carrebag, we are dedicated to delivering your food orders promptly and ensuring they arrive fresh and delicious. This Shipping & Delivery Policy outlines the terms and conditions governing the shipping and delivery of food orders placed through our platform.

Order Processing

2.1 Processing Time

– Order Confirmation: Orders are processed once they have been confirmed and payment has been received.

– Processing Duration: Most orders are processed within 15-30 minutes. Processing times may vary during peak periods or due to unforeseen circumstances.

2.2 Order Tracking

– Tracking Information: Once your order has been dispatched, you will receive an email or SMS with tracking information and an estimated delivery time.

– Tracking Updates: You can also track your order status through the “My Orders” section on our website or app.

Delivery Options

3.1 Standard Delivery

– Delivery Time: Standard delivery typically takes 30-60 minutes, depending on your location and the restaurant’s preparation time.

– Cost: Delivery charges will be calculated at checkout based on your delivery address and the distance from the restaurant.

3.2 Express Delivery

– Delivery Time: Express delivery options are available for faster delivery, typically within 20-40 minutes.

– Cost: Express delivery rates will be calculated at checkout and are generally higher than standard delivery rates.

Delivery Locations

4.1 Service Area

– Maximum Distance: We deliver to addresses within a 25 km radius of the restaurant. Delivery beyond this distance is not available.

– P.O. Boxes: We do not deliver to P.O. Box addresses.

4.2 Delivery Limitations

– Edible Shelf Life: We ensure that all food items delivered have a shelf life that is safe for consumption. If the delivery distance or time compromises the edible shelf life of the food, we reserve the right to cancel the order and issue a refund.

– Responsibility: The responsibility for ensuring the edible shelf life of food items lies with the restaurant business owner as represented and informed to Carrebag.

Delivery Policy

5.1 Delivery Attempts

– Attempted Delivery: If you are unavailable at the time of delivery, our delivery partner will attempt to contact you and may wait for up to 10 minutes.

– Failed Delivery: If delivery is unsuccessful after multiple attempts, your order may be returned to the restaurant, and additional charges may apply for re-delivery.

5.2 Delivery Address

– Accuracy: Please ensure that your delivery address is accurate and complete. Carrebag is not responsible for orders delivered to incorrect addresses provided by the customer.

– Address Changes: Any changes to the delivery address after the order has been placed may result in additional charges and delays.

Delivery Issues

6.1 Damaged Items

– Inspection: Please inspect your order upon delivery. If you receive damaged items, contact our customer support within 1 hour.

– Resolution: We will work with you to resolve the issue, which may include replacing the damaged items or issuing a refund.

6.2 Missing Items

– Report: If any items are missing from your order, contact our customer support within 1 hour of delivery.

– Resolution: We will investigate the issue and provide a resolution, which may include sending the missing items or issuing a refund.

Contact Information

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us via the details mentioned below.

Changes to this Policy

Carrebag reserves the right to amend or update this Shipping & Delivery Policy at any time. Changes will be posted on our website with the updated date. It is the customer’s responsibility to review this policy periodically.

Thank you for choosing Carrebag. We appreciate your business and look forward to serving you again.